Events & Retreats

Coming Soon!

Events and retreats are coming soon and we are so excited!

Fill out the form below to get information when announced.

Refunds and Exchanges:

What kinds of condition can be returned?

1. If return problem is caused by us, we accept return and refund you in full. Please check the followings to know more:
2. If you received a damaged product, we accept the return.

Notice:
(1). Return request will not be accepted by personal preference.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

How should I do if I want to return a product?

1. Please contact us within 48 hours after receiving products.
2. Please send email to us to illustrate the reasons you want to return your products. In the email, please attach the photos of defective products within 48 hours.
3. Your email will be processed by our reviewing department within 2 working days.
4. After investigation, if it is our fault to make the error order, we take the full responsibility and refund you in full.
5. After the final investigation, the product must be shipped out to us within 3 working days(customer assumes the shipping cost). Only after you get our permission, and we will give you the corresponding refund.
6. If return or exchange problem is caused by yourself, we will not accept return.

Shipping Policy

Sila Development (“we” and “us”) is the operator of (https://www.lisakjacobson.com) (“Website”). By placing an order through https://lisakjacobson.com/ you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

Where do we ship to?

We ship internationally.

Shipping service (DHL-USPS) .

We ship out all of our orders using Epacket , DHL or USPS. All orders are sent via Epacket , DHL or USPS . Due to the value of the products, we use DHL and USPS Delivery to protect us, and most importantly you as a valued customer.

Shipping Costs

When checking out, we offer two shipping options for your order. Standard shipping is pre-selected and free of charge ($0.00).

Standard Shipping: $8.00 - $30.00

Priority Shipping : $30.00 - $45.00

Shipping & Delivery Time

After you have placed your order, processing your order can take up to 2 business days before it is shipped. After your order has been processed, shipping times vary depending on the shipping method chosen during checkout:

Standard Shipping: 7 to 20 Business days (estimate)

Please note: Although unlikely, shipping time’s can be slightly delayed due to the pandemic or unforeseen reasons.

Change of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. Once the order has been dispatched, there is little we can do as the package is now in the hands of USPS. If you need to request an address change, please contact us as soon as possible after you’ve submitted your order at [email protected].

Exceeded Delivery Times

If your expected delivery time has exceeded our forecasted time, please contact us immediately so that we can conduct an investigation. Contact us by emailing us at [email protected].

Tracking Notifications

After your order has been processed, you will receive a shipping confirmation email which will also include a tracking link that you can use to follow the progress of your shipment. The shipping progress of the shipment is based on the latest updates made available by DHL, FEDEX or USPS.

Parcel Damaged In Transit (Procedure)

Upon delivery of your package, if you find that the package was damaged in-transit, if possible, reject the delivery and get in touch with our support team. If the package is damaged and was delivered without your presence, please contact our support team for next steps.

Parcel Lost In Transit (Procedure)

For parcels lost in-transit, we will provide a refund or replacement of your order as soon as the courier has completed their investigation into the claim. Please contact us the day of receipt of your damaged parcel at [email protected].

Cancellations

If for any reason you have a change of mind before your order has been processed and dispatched, we are able to accept the cancelation. If your order has already been dispatched, unfortunately it is too late as the package is out of our hands and with the shipping couriers. Please refer to our Refund and Return Policy for more details.

Customer Service

For all customer service inquiries or questions please contact us by emailing us at [email protected].